Topkee Voice Agent
AI answers your calls, makes cold calls and follows up with customers
Topkee Voice Agent gives Hong Kong SMEs a self-service AI phone service: handling inbound calls, developing prospects and following up consistently. Sign up and configure it yourself, and add professional services whenever you need them.
HK$2,000 / month
1 phone number + unlimited local call minutes
Connects to your own PBX
Self sign-up, configured the same day
Sound familiar?
Missed calls mean lost enquiries
Calls arrive while your team is serving customers or after hours, and never get picked up again.
The same questions, all day
Opening hours, services and arrangements are repeated on every call, taking time away from real conversations.
Details get lost
Contact details, service needs and preferred times are written on notes that never reach the next person.
Follow-up depends on memory
Prospects and existing customers are called back only when someone remembers, so interest quietly fades.
Voice Agent does not replace your team. It takes over the repetitive, standardisable phone work and hands clear information and intent back to people.
Two modules, one platform
Covers both inbound and outbound phone scenarios.
AI Call Handling
Answers inbound calls with the information your business provides, finds out why the customer is calling, and turns the request into a record your team can take over.
• General enquiries, opening hours and arrangements
• Request capture with contact details and service needs
• Booking intent and handover to a person
AI Outbound Sales & Customer Follow-up
Makes a first business introduction to target prospects, finds out needs and interest, invites further discussion and organises the information for sales to take over.
• Prospect introduction and needs discovery
• Enquiry and customer follow-up
• Outcomes and to-dos organised for sales
From sign-up to live, in four steps
01
Create an account
Sign up and log in to the platform yourself, then set up your business in the platform.
02
Get a number
Buy a CALL ID on the platform or connect your company's own PBX, then arrange your inbound and outbound call flows.
03
Configure the AI assistant
Set business details, scripts, service hours, contact lists and how calls are handed to a person, then test your chosen scenarios.
04
Test and go live
Start with a few real calls, confirm the results, then activate call handling or outbound campaigns and keep improving the flow.
Rather not do it yourself? Add professional services and we will analyse, set up and optimise it for you.
AI Call Handling
Give every customer a clear path when they call. The AI assistant responds using the information your business provides, finds out why they are calling, and turns the request into a record your team can take over.
General enquiries
Covers the services you offer, opening hours, address and common arrangements; information follows the version your business has confirmed.
Request capture
Collects contact details, the service needed, location and preferred time to help your team decide the next step.
Booking intent
Finds out the date and time slot the customer would like. Once the calendar connection is set up and signed off, it can check availability and create bookings under your configured rules.
Handover to a person
Transfers to your configured destinations; when no one is available straight away, it records the follow-up details according to the process.
Mrs Chan calls a home-repair company to book a technician visit. The AI assistant asks about the type of problem, the location and a convenient contact time, notes down the details needed, then hands it to the responsible person to confirm. The final inspection method, quotation and visit time are confirmed by the business team or the connected business system.
Without a calendar connection, booking intent is passed to your team to confirm; only a result that is successfully written and confirmed counts as a confirmed booking.
AI Outbound Sales & Customer Follow-up
Sales cold calling is one of the core outbound applications. The AI assistant makes a first business introduction to target prospects, finds out their needs and interest, invites further discussion and organises the information for sales to take over; it can also handle follow-up on existing enquiries and customers.
Prospect introduction
A first business introduction to target prospects.
Needs discovery
Find out needs, interest and the next useful step.
Enquiry follow-up
Follow up on existing enquiries and customers.
Sales handover
Organise responses into outcomes or to-dos.
How an outbound call runs
1. Set the target audience, list, opening introduction, needs questions, intent criteria and calling hours
2. Complete the DNC and applicable contact-condition checks
3. Launch the outbound campaign
4. Review customer responses
5. Hand over to sales
Requests for a later call, expressions of interest and requests for a booking are all organised into outcomes or to-dos according to your settings; actual call-backs, calendar bookings and customer-system updates require the relevant process or a connection that has been signed off.
How to evaluate it
Businesses can review call results on the platform and report cold-call and enquiry follow-up separately: contacts reached, connection rate, intent and items to follow up. Intent, confirmed bookings and actual attendance are counted separately.
Handle it yourself, with help when you need it
Included in your plan
Configure the AI assistant yourself
Call records, reports and results
Call transcripts and available recordings
Connections to Google Calendar, Microsoft Calendar, CRM or other business systems can be assessed
Professional services (optional)
HK$1,200–3,000 / month, quoted by scope of work
Your team can configure, read reports and adjust things itself → the AI phone service plan, which works on its own
You have data but are not sure where the problem is → add performance analysis
You have found the problem and want to keep improving → add conversation optimisation
Call outcomes need to enter your sales system and be followed up reliably → add CRM coordination
Clear pricing, no guesswork
AI Phone Service
HK$2,000
/ month
1 phone number
Unlimited local (Hong Kong) call minutes (no per-minute charges)
Self-service platform: AI assistant configuration, call records, reports
Professional services (optional)
+HK$1,200–3,000 / month
With the add-on your total is HK$3,200–5,000 per month; the exact services and delivery frequency are set out in the quotation.
The number of concurrent calls is agreed in your plan. Additional numbers, international calls and connecting your own PBX, and their fees, are confirmed separately. If you take professional services such as CRM coordination, the scope and fees for initial connection, ongoing maintenance and third-party software are listed separately.
Topkee-provided number
Your business can buy a CALL ID on the platform yourself and set up inbound call handling, outbound sales or customer follow-up flows.
Connect your own PBX
Connect the PBX system your business already has; system compatibility, number routing and manual transfer arrangements are confirmed before go-live.
Cold-call compliance, handled for you
Topkee has applied to the government for the DNC lists applicable to AI promotional calls, and arranges to be added to the TVA do-not-call system before outbound calling begins.
Your business must confirm the source of your lists, their purpose and the consent required. When a customer says they do not want to be contacted again, designated staff must update the do-not-call list before any further calls, without relying on the government list's update cycle.
In Hong Kong, promotional calls conducted entirely by AI must be handled in line with the applicable Unsolicited Electronic Messages Ordinance; direct marketing involving personal data must also meet the corresponding privacy requirements.
Recording scope, retention period, access rights and deletion arrangements will be confirmed with you before go-live; recording capability may differ between phone connection methods.
Frequently asked questions
I am not technical — can I do it myself?
Yes. The process is sign up → get a number → configure the AI assistant → test and go live, and all four steps happen on the platform. Add professional services if you need help.
Can it speak Cantonese?
Cantonese, English or a mix can be assessed as needed, and the usable range is confirmed with real call samples.
I already have a PBX — can it connect?
Yes, it can connect to the PBX your business already has; system compatibility, number routing and manual transfer arrangements are confirmed before go-live.
Are bookings written to the calendar automatically?
Once the calendar connection is set up and signed off, it can check availability and create bookings under your configured rules. Without a calendar connection, booking intent is passed to your team to confirm.
How long are recordings kept?
Confirmed by your actual plan. Recording scope, retention period, access rights and deletion arrangements are confirmed before go-live; recording capability may differ between connection methods.
Is cold calling compliant?
Topkee has applied for the DNC lists and arranges to be added to the TVA do-not-call system before outbound calling; promotional calls conducted entirely by AI must comply with the Unsolicited Electronic Messages Ordinance, and personal data used in direct marketing must meet privacy requirements.
Are local calls really unlimited?
Yes. Hong Kong local call charges are included in the monthly fee with no per-minute charges; additional numbers and international calls are confirmed separately.
What should I prepare before starting?
Four kinds of information: business and process, phone and language, people and systems, and outbound lists and authorisation records. See "Before you start" below.
Have these four things ready before you start
Business and process
The scenarios you want to handle first, opening hours, service areas, common questions, pricing or policy information, and anything the AI must not commit to.
Phone and language
Choose a Topkee-provided number or connect your own PBX; provide existing system details, preferred service hours, main language and a busy-line fallback arrangement.
People and systems
Who takes over calls and the follow-up time limit; if bookings or data connections are needed, provide the relevant systems and authorisation arrangements.
Outbound and data
The source of outbound lists, the purpose of contact and the required authorisation records; your requirements for notifying, storing and reviewing call records and recordings.
Book a 15-minute demo
Leave your contact details and we will demo it for your business scenario, and help you see which module is best to start with.
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hello@topkee.comor leave your details below and our team will get back to you.
Start with one clear scenario.
HK$2,000/month, including 1 phone number and unlimited local (Hong Kong) call minutes.
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